Get IT Done Alaska Privacy Policy

Privacy Policy

Introduction At Get It Done Alaska, we are fully committed to protecting the privacy of our users. This Privacy Policy explains the types of information we collect, how we use that information, and your rights with respect to your personal data. By utilizing our services, you consent to the practices detailed in this policy.

Information We Collect

• Contact Information: Name, address, email address, phone number.

• Project-Related Information: Details about the services you require, including project scope, deadlines, and any specific requirements.

• Property/Location/Site Information: Details about your site(s) that are needed during a service or emergency call-out. These may include location of fuel tank(s), well location, sewer location, etc.

• Payment Information: We use Stripe for payment processing. When you make a purchase, Stripe collects your payment method information (such as credit or debit card number), purchase amount, and date of purchase. Stripe’s use of your personal information is governed by their Privacy Policy.

• Communication Data: If you opt-in to receive SMS messages, we collect your phone number and any interaction data (such as message history).

• Website Usage Data: IP address, browser type, pages visited on our website, and the actions you take on the site. We use this for analytics and website improvement.

How We Use Your Information

• Providing Services: To fulfill your requests for services, project management, and to deliver efficient support.

• Communication (Twilio): We use Twilio to send automated service updates, job confirmations, and technical intake inquiries. This includes project status, appointment reminders, and emergency weather alerts. Marketing messages are only sent to users who have provided additional explicit consent for such communications.

• Payment Processing: To process transactions securely through Stripe and to prevent fraudulent activity.

• Marketing: To send you promotional materials or offers related to our services, but only if you have explicitly opted in for such communications.

• Improvement of Services: To analyze trends and usage for enhancing the quality of our services and our website's design.

• Security and Legal Compliance: To detect and prevent fraudulent activity, and to comply with our legal or regulatory obligations.

Information Sharing We will not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted partners who help us operate our business or provide specific services on our behalf (e.g., payment processing, IT support). They are only authorized to use your information as strictly necessary to fulfill their role.

• SMS Opt-In Data Protection: Get It Done Alaska will not sell, rent, or trade your personal information to third parties. Specifically, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Legal Obligations: If required by law, such as to comply with a court order, subpoena, or to protect the rights and safety of ourselves or others.

• Business Transition: In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your information as part of the transaction.

Data Security We maintain safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. Such measures include:

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

• Regular review of our security procedures.

• Limiting access to your personal information to authorized personnel with a legitimate need to know.

Your Rights You have a number of rights regarding your personal information:

• Access and Correction: You have the right to request a copy of your information and to request corrections to any inaccuracies.

• SMS Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" or "UNSUBSCRIBE" to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

• Help: For more information or assistance with SMS, reply "HELP" or contact jordan@getitdoneak.com.

• Deletion: Under certain circumstances, you may request that we delete your personal information.

• Other Rights: You may have additional rights depending on your location and specific laws.

Cookies and Tracking Technologies Our website may use cookies (small text files) and similar technologies for functionality, analytics, and personalization of your experience. You can manage cookies through your browser settings.

Photo / Video Policy Our staff utilize photos taken at a variety of times during your service or project. These may include pre- or post-photos, locations of hazards that become buried in the snow, or other concerns that our staff may see while we are at your property. Photos are provided to the billing account owner at the time of invoice. We will hold non-pertinent photos for at least 1 year. Some photos may be selected to save for longer periods of time. At no time will your photos be shared with anyone outside of our organization unless directly related to a service being provided. Our staff will strive to avoid capturing customers, guests, or even property owners in the media we collect.

Changes to This Policy We may update this Privacy Policy periodically. We'll notify you of material changes by posting a notice on our website or via email.

Last Updated: April 3, 2026